Delivery, returns and payment
What happens after you order, in plain terms.
In short
Cosmo Lighting ships Australia-wide from the online store: free shipping on orders over $100, a flat $9.95 under that, express delivery available at checkout, 30-day returns, and in-store collection from the Kensington showroom.
Free shipping over $100
Orders under that pay a flat $9.95. Free-shipping orders generally arrive in two to five business days.
Express delivery
A flat-rate priority service at checkout: dispatched within one business day on an express courier. If it cannot leave within a business day, the express charge is refunded.
30-day returns
Unused, in original packaging, with proof of purchase. Email first; returns go to 91-93 Anzac Parade, Kensington.
Damaged or wrong item
Inspect the order on arrival and contact Cosmo straight away so it can be put right.
Payment
Visa, Mastercard, American Express and PayPal online. Layby is listed on the Cosmo site; ask in store.
Collect in store
Order online and pick up from the showroom in opening hours, or just come in and take it home.
Summarised from the shipping, refund and express delivery policies on cosmolightingkensington.com. The policies on the online store apply to every order.
FAQ
Delivery questions
How much is shipping?
Free on all orders over $100. Under that, a flat $9.95. Express delivery is available at checkout for a flat rate; the Cosmo site lists both $19.95 and $25 for metro express, so check the figure at checkout.
How long does delivery take?
Goods generally leave the warehouse within one to two business days and free-shipping orders arrive in two to five business days, with tracking sent by SMS or email. Express orders placed before 12pm are dispatched next day and travel by overnight or priority courier.
Can I return something?
Yes. Cosmo has a 30-day return policy: unused, in the original packaging, with proof of purchase. Contact kensington@cosmogroup.com.au to start a return; sale items and gift cards cannot be returned.
Can I collect from the showroom?
Yes. Collect from 91-93 Anzac Parade, Kensington, in opening hours.
Contact
Ask about a light
Describe the room, the fitting or the globe and we will come back to you. For a quick answer, call the showroom in opening hours.
- Call the showroom(02) 9662 1517
- Emailkensington@cosmogroup.com.au
- Showroom91-93 Anzac Parade, Kensington
- OpenMon to Fri 9am to 5pm, Sat 9am to 4pmClosed Sunday
- ShopEvery product, shipped Australia-wide